Return and Refund Policy

• All Patola sarees and products purchased from Kajal Patola Art are eligible for replacement only after proper verification. Refunds are generally not provided.
• We are not responsible for minor color variations due to photography or screen resolution differences.
• If the product received is damaged or incorrect, customers must inform us within 24 hours with photo/video proof.
• Custom-made or specially ordered sarees are non-returnable and non-refundable.
• For any assistance or concerns, customers are encouraged to contact us directly.

Shipping Policy

1. Delivery Coverage: We deliver Kajal Patola sarees across India. Delivery availability can be checked during checkout.

• Shipping charges depend on your location and order value.
• All applicable charges are clearly displayed before completing the payment.

• Standard delivery time is 3–7 business days, depending on the destination.
• Custom or made-to-order sarees may require additional preparation time.
• Customers will be notified in case of unexpected delays.

• All sarees are carefully packed to ensure safe delivery.
• Any transit-related damage must be reported within 24 hours of delivery.

• Once shipped, tracking details will be shared via WhatsApp, SMS, or email.

• Order changes or cancellations are allowed only before dispatch.
• Once dispatched, the order cannot be changed, cancelled, or refunded.

• If the customer is unavailable during delivery, re-delivery will be attempted by the courier partner.
• After multiple failed attempts, the parcel may be returned and additional shipping charges may apply.

• For damaged or defective products, contact us immediately with valid proof.
• Returned items must be unused and in original packaging.

• For any questions or support, please contact Kajal Patola Art, Vadodara, Gujarat.